Refund and Returns Policy

Confidence Pharmacy Refund Policy

At Confidence Pharmacy, customer satisfaction is our top priority. We strive to ensure that every customer has a positive experience with our products and services. However, we understand that sometimes issues may arise that require a refund. This Refund Policy outlines the conditions and procedures for requesting a refund.

Eligibility for Refunds

  1. Damaged or Defective Products:
  • If you receive a product that is damaged or defective, you are eligible for a full refund or replacement. Please contact our customer service team within 7 days of receiving the product to initiate the process.
  1. Incorrect Products:
      • If you receive the wrong product, we will provide a full refund or send the correct product at no additional cost. Please notify our customer service team within 7 days of receiving the incorrect product.
      1. Non-Delivery:
      • If your order does not arrive within the estimated delivery time, you are eligible for a refund. Please contact our customer service team to report non-delivery within 14 days of the expected delivery date.
      1. Change of Mind:
      • We understand that sometimes customers may change their minds. You may return unopened and unused products within 14 days of receiving them for a full refund. Return shipping costs will be the responsibility of the customer.

      Conditions for Refunds

      • Products must be returned in their original packaging and condition.
      • Prescription medications are not eligible for returns or refunds due to regulatory restrictions, unless they are damaged, defective, or incorrectly supplied.
      • Refund requests must be accompanied by proof of purchase (e.g., order confirmation email or receipt).

      Refund Process

      1. Initiate a Refund:
      • To initiate a refund, please contact our customer service team at [Customer Service Email] or call [Customer Service Phone Number]. Provide your order number, details of the issue, and any supporting documentation or photos.
      1. Return Authorization:
      • Our customer service team will review your request and, if approved, provide you with a Return Authorization (RA) number and instructions for returning the product.
      1. Return the Product:
      • Once you receive the RA number, securely package the product and include the RA number in the return shipment. Send the product to the address provided by our customer service team.
      1. Processing the Refund:
      • Upon receiving and inspecting the returned product, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. You will receive a confirmation email once the refund has been processed.

      Contact Us

      If you have any questions or concerns about our Refund Policy, please contact our customer service team:

      • Email: Info@confidencepharmacy.eu
      • Phone: +44756897667
      • Business Hours: MON – SAT; 08:00 – 18:45

      At Confidence Pharmacy, we are committed to providing our customers with the highest level of service and satisfaction. Thank you for choosing us for your healthcare needs.

      N:B: TO COMPLETE YOUR RETURN, WE REQUIRE A CLEAR SCREENSHOT OF YOUR PROOF OF PAYMENT OR RECEIPT.

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

      Need help?

      Contact us at Info@confidencepharmacy.eu for questions related to refunds and returns.

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