Privacy Policy

Confidence Pharmacy Privacy Policy

At Confidence Pharmacy, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our services, you agree to the practices described in this policy.

Information We Collect

  1. Personal Information:
  • Contact Information: Name, email address, phone number, and shipping address.
  • Payment Information: Credit card details and billing address (processed through secure payment gateways).
  • Medical Information: Prescription details and medical history (necessary for processing prescription orders).
  1. Non-Personal Information:
  • Technical Data: IP address, browser type, operating system, and device information.
  • Usage Data: Information about how you use our website, including pages visited, time spent on pages, and links clicked.

How We Use Your Information

  1. To Provide Our Services:
  • Process and fulfill your orders, including prescription verification and shipping.
  • Communicate with you about your orders, products, and services.
  • Provide customer support and respond to your inquiries.
  1. For Marketing and Communication:
  • Send you promotional offers, newsletters, and updates (you can opt-out at any time).
  • Conduct surveys and collect feedback to improve our services.
  1. For Legal and Compliance Purposes:
  • Comply with legal obligations, including regulatory requirements for prescription medications.
  • Prevent fraud and ensure the security of our website and services.

How We Protect Your Information

  1. Data Security:
  • We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls.
  • Payment information is processed through secure payment gateways and is not stored on our servers.
  1. Data Retention:
  • We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
  1. Access and Updates:
  • You have the right to access, update, or delete your personal information. Contact our customer service team to make any changes or requests.

Sharing Your Information

  1. With Service Providers:
  • We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, shipping companies, and IT support. These providers are obligated to protect your information and use it solely for the purposes of providing their services.
  1. For Legal Reasons:
  • We may disclose your information if required by law, in response to legal requests, or to protect our rights and property.
  1. Business Transfers:
  • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity as part of the transaction.

Cookies and Tracking Technologies

  1. Cookies:
  • We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze website traffic. You can manage your cookie preferences through your browser settings.
  1. Third-Party Analytics:
  • We use third-party analytics tools to understand how users interact with our website and to improve our services. These tools may collect information such as your IP address and usage data.

Your Choices

  1. Marketing Communications:
  • You can opt-out of receiving promotional emails and newsletters by following the unsubscribe instructions included in each email or by contacting us directly.
  1. Account Information:
  • You can access, update, or delete your account information by logging into your account or contacting our customer service team.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the latest revision. Your continued use of our services after such changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact our customer service team:

  • Email: Info@confidencepharmacy.eu
  • Phone: +44xxxxxxx
  • Business Hours: 08:00 – 19:45

Thank you for choosing Confidence Pharmacy. We are dedicated to protecting your privacy and ensuring a safe and secure shopping experience.

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